:root {
  --bg: #0f1115;
  --panel: #1a1d24;
  --panel2: #232732;
  --line: #2e3340;
  --text: #e6e9ef;
  --muted: #8b93a7;
  --accent: #4f8cff;
  --green: #3ecf8e;
  --red: #ff6b6b;
  --amber: #ffb454;
}
* { box-sizing: border-box; }
body {
  margin: 0; font-family: -apple-system, "PingFang SC", "Microsoft YaHei", sans-serif;
  background: var(--bg); color: var(--text); font-size: 14px;
}
.topbar {
  display: flex; justify-content: space-between; align-items: center;
  padding: 12px 20px; background: var(--panel); border-bottom: 1px solid var(--line);
}
.brand { font-weight: 700; font-size: 16px; }
.ver { background: var(--accent); color: #fff; padding: 1px 6px; border-radius: 6px; font-size: 11px; margin-left: 6px; }
.conn { font-size: 12px; color: var(--muted); }
.conn.ok { color: var(--green); }
.conn.bad { color: var(--red); }
.admin-link { color: var(--accent); text-decoration: none; font-size: 13px; padding: 4px 12px; border: 1px solid var(--accent); border-radius: 6px; }
.admin-link:hover { background: var(--accent); color: #fff; }

.layout { display: grid; grid-template-columns: 1fr 1.2fr 1fr; gap: 14px; padding: 14px; align-items: start; }
.col { background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 12px; min-height: 200px; }
.col h3 { margin: 0 0 10px; font-size: 14px; display: flex; align-items: center; gap: 8px; }
.empty { color: var(--muted); font-size: 13px; padding: 16px; text-align: center; border: 1px dashed var(--line); border-radius: 8px; }

.incoming { background: var(--panel2); border-radius: 8px; padding: 14px; }
.incoming.alert { animation: pulse 1.2s infinite; border: 1px solid var(--accent); }
@keyframes pulse { 0%,100%{box-shadow:0 0 0 0 rgba(79,140,255,.4)} 50%{box-shadow:0 0 0 8px rgba(79,140,255,0)} }
.incoming .who { font-size: 18px; font-weight: 700; }
.incoming .meta { color: var(--muted); font-size: 12px; margin: 4px 0 10px; }
.incoming .tip { background: rgba(79,140,255,.12); padding: 8px; border-radius: 6px; font-size: 13px; }

.context .row { margin-bottom: 10px; }
.context .label { color: var(--muted); font-size: 12px; }
.tag { display: inline-block; background: var(--panel2); border: 1px solid var(--line); padding: 2px 8px; border-radius: 20px; font-size: 12px; margin: 2px; }
.risk { color: var(--amber); font-size: 13px; margin: 2px 0; }
.order { background: var(--panel2); border-radius: 6px; padding: 6px 8px; margin: 4px 0; font-size: 12px; }
.hist { font-size: 12px; color: var(--muted); border-left: 2px solid var(--line); padding-left: 8px; margin: 4px 0; }

.tickets .card { background: var(--panel2); border-radius: 8px; padding: 10px; margin-bottom: 10px; border: 1px solid var(--line); }
.tickets .card .h { display: flex; justify-content: space-between; align-items: center; }
.tickets .card .id { font-weight: 700; }
.badge { font-size: 11px; padding: 2px 8px; border-radius: 20px; }
.b-待处理 { background: rgba(79,140,255,.2); color: var(--accent); }
.b-处理中 { background: rgba(255,180,84,.2); color: var(--amber); }
.b-待跟进 { background: rgba(255,107,107,.2); color: var(--red); }
.b-待回拨 { background: rgba(139,147,167,.2); color: var(--muted); }
.b-已解决 { background: rgba(62,207,142,.2); color: var(--green); }
.msgs { margin-top: 8px; max-height: 180px; overflow: auto; }
.msg { font-size: 12px; margin: 3px 0; padding: 4px 8px; border-radius: 6px; }
.msg.system { color: var(--muted); background: transparent; }
.msg.agent { background: rgba(79,140,255,.12); }
.msg.customer { background: rgba(62,207,142,.1); }
.actions { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 8px; }
button { background: var(--accent); color: #fff; border: 0; border-radius: 6px; padding: 6px 12px; cursor: pointer; font-size: 12px; }
button.mini { padding: 2px 8px; font-size: 11px; background: var(--panel2); border: 1px solid var(--line); color: var(--text); }
button.ghost { background: transparent; border: 1px solid var(--line); color: var(--text); }
button.green { background: var(--green); }
button.red { background: var(--red); }

.outbound .ob { background: var(--panel2); border-radius: 8px; padding: 10px; margin-bottom: 8px; border: 1px solid var(--line); }
.outbound .ob .sc { font-weight: 700; }
.outbound .ob .due { color: var(--amber); font-size: 12px; }

/* ========== 标签导航 ========== */
.tabs {
  display: flex; gap: 4px; padding: 8px 14px; background: var(--panel);
  border-bottom: 1px solid var(--line); overflow-x: auto;
}
.tab {
  background: transparent; border: 1px solid transparent; color: var(--muted);
  padding: 6px 14px; border-radius: 6px; cursor: pointer; font-size: 13px; white-space: nowrap;
}
.tab:hover { color: var(--text); background: var(--panel2); }
.tab.active { color: var(--accent); border-color: var(--accent); background: rgba(79,140,255,.08); }
.tab-panel { display: none; }
.tab-panel.active { display: block; }

/* ========== 资产仪表盘 ========== */
.dashboard { padding: 14px; }
.asset-cards {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 12px; margin-bottom: 16px;
}
.asset-card {
  display: flex; align-items: center; gap: 12px;
  background: var(--panel); border: 1px solid var(--line); border-radius: 10px;
  padding: 16px;
}
.asset-card.danger { border-color: rgba(255,107,107,.3); }
.asset-icon { font-size: 28px; }
.asset-info { flex: 1; }
.asset-label { color: var(--muted); font-size: 12px; }
.asset-value { font-size: 28px; font-weight: 700; margin: 2px 0; }
.asset-sub { color: var(--muted); font-size: 12px; }
.asset-sub.text-danger { color: var(--red); }

/* 趋势图 */
.trend-chart { background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 14px; }
.chart-legend { display: flex; gap: 16px; margin-bottom: 10px; }
.legend-item { display: flex; align-items: center; gap: 6px; font-size: 12px; color: var(--muted); }
.legend-bar { width: 12px; height: 12px; border-radius: 3px; display: inline-block; }
.chart-bars { display: flex; gap: 8px; align-items: flex-end; height: 150px; padding: 0 4px; }
.chart-col { flex: 1; display: flex; flex-direction: column; align-items: center; min-width: 0; }
.chart-bars-wrap { display: flex; align-items: flex-end; gap: 4px; height: 120px; }
.chart-bar { width: 20px; border-radius: 4px 4px 0 0; min-height: 4px; transition: height .3s; }
.chart-day { font-size: 11px; color: var(--muted); margin-top: 6px; }
.chart-summary { display: flex; gap: 20px; margin-top: 12px; font-size: 12px; color: var(--muted); padding-top: 10px; border-top: 1px solid var(--line); }

/* ========== 每日简报 ========== */
.briefing { padding: 14px; }
.briefing-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 12px; }
.briefing-date { color: var(--muted); font-size: 13px; margin-bottom: 14px; }
.briefing-section {
  background: var(--panel); border: 1px solid var(--line); border-radius: 10px;
  padding: 14px; margin-bottom: 12px;
}
.briefing-section h4 { margin: 0 0 10px; font-size: 14px; }
.briefing-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(100px, 1fr)); gap: 10px; }
.b-item { text-align: center; }
.b-label { display: block; color: var(--muted); font-size: 12px; }
.b-val { display: block; font-size: 24px; font-weight: 700; }
.b-green { color: var(--green); }
.b-red { color: var(--red); }
.b-tags { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }
.b-tags .tag.new { background: rgba(79,140,255,.15); border-color: var(--accent); }
.b-tags .tag.vip { background: rgba(255,180,84,.15); border-color: var(--amber); color: var(--amber); }
.b-anomaly { color: var(--amber); font-size: 13px; margin: 4px 0; }
.b-suggestion { background: rgba(62,207,142,.08); border-left: 3px solid var(--green); padding: 8px 12px; border-radius: 0 6px 6px 0; margin: 6px 0; font-size: 13px; }

/* ========== 漏接预警 ========== */
.missed { padding: 14px; }
.missed-metrics { display: flex; gap: 16px; margin-bottom: 16px; }
.metric {
  background: var(--panel); border: 1px solid var(--line); border-radius: 10px;
  padding: 14px 20px; text-align: center; flex: 1;
}
.metric-val { display: block; font-size: 28px; font-weight: 700; }
.metric-val.danger { color: var(--red); }
.metric-label { display: block; color: var(--muted); font-size: 12px; margin-top: 4px; }
.missed-item {
  background: var(--panel); border: 1px solid var(--line); border-radius: 8px;
  padding: 10px 14px; margin-bottom: 8px; display: flex; justify-content: space-between; align-items: center;
}
.missed-item.done { opacity: .6; }
.missed-who { font-weight: 700; }
.missed-meta { color: var(--muted); font-size: 12px; }

/* ========== 客户洞察 ========== */
.customers-page { padding: 14px; }
.lifecycle-chart { background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 14px; }
.lifecycle-bars { display: flex; gap: 12px; align-items: flex-end; height: 180px; padding: 0 4px; }
.lifecycle-col { flex: 1; display: flex; flex-direction: column; align-items: center; min-width: 0; }
.lifecycle-bar-wrap { display: flex; align-items: flex-end; height: 150px; }
.lifecycle-bar { width: 28px; border-radius: 4px 4px 0 0; min-height: 20px; transition: height .3s; }
.lifecycle-val { font-size: 14px; font-weight: 700; margin-top: 6px; }
.lifecycle-tag { font-size: 11px; color: var(--muted); margin-top: 2px; }
.lifecycle-summary { display: flex; gap: 20px; margin-top: 12px; font-size: 12px; color: var(--muted); padding-top: 10px; border-top: 1px solid var(--line); }
.risk-item {
  background: var(--panel); border: 1px solid rgba(255,107,107,.2); border-radius: 8px;
  padding: 10px 14px; margin-bottom: 8px;
}
.risk-who { font-weight: 700; display: flex; align-items: center; gap: 8px; }
.risk-meta { color: var(--muted); font-size: 12px; margin-top: 4px; }

/* ========== 知识库管理 ========== */
.knowledge-page { padding: 14px; }
.kb-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 14px; }
.kb-category { margin-bottom: 16px; }
.kb-cat-title { color: var(--accent); font-size: 14px; margin: 0 0 8px; display: flex; align-items: center; gap: 8px; }
.kb-count { background: var(--panel2); color: var(--muted); padding: 1px 8px; border-radius: 10px; font-size: 11px; }
.kb-item {
  background: var(--panel); border: 1px solid var(--line); border-radius: 8px;
  padding: 12px; margin-bottom: 8px;
}
.kb-q { font-weight: 700; font-size: 14px; margin-bottom: 6px; }
.kb-a { color: var(--text); font-size: 13px; line-height: 1.6; margin-bottom: 6px; }
.kb-meta { color: var(--muted); font-size: 11px; margin-bottom: 8px; }
.kb-actions { display: flex; gap: 6px; }
.kb-form {
  background: var(--panel); border: 1px solid var(--accent); border-radius: 10px;
  padding: 14px; margin-top: 14px;
}
.kb-form h4 { margin: 0 0 12px; }
.form-group { margin-bottom: 10px; }
.form-group label { display: block; color: var(--muted); font-size: 12px; margin-bottom: 4px; }
.form-group input, .form-group textarea {
  width: 100%; background: var(--panel2); border: 1px solid var(--line); color: var(--text);
  border-radius: 6px; padding: 8px 10px; font-size: 13px; font-family: inherit;
}
.form-group textarea { resize: vertical; }
.form-actions { display: flex; gap: 8px; margin-top: 12px; }
.hidden { display: none !important; }